Product Management••5 min read
AI Didn’t Replace Support Teams — It Rewrote How Product Decisions Are Made
AI didn’t eliminate support teams—it turned support data into a product strategy engine. Here’s how modern PMs should rethink decision-making.
Writing
I write to clarify how modern products are built — especially where AI, uncertainty, and human judgment intersect.
Thoughts on product, strategy, and building things that matter.